At Puran Ornaments, we strive to ensure complete customer satisfaction. Our Refund and Cancellation Policy outlines the terms under which you may request a return, refund, or cancellation for purchases made through our website, puranornaments.com.

1. Cancellation Policy

1.1 Order Cancellation by Customer

• Before Shipment: If you wish to cancel your order, you may do so within 24 hours of placing the order by contacting us at contact@puranornaments.com or +91 7042485905. Orders cancelled within this time frame will be eligible for a full refund.
• After Shipment: Once the product has been shipped, the order cannot be cancelled. However, you may still initiate a return or exchange as per our Return Policy.

1.2 Order Cancellation by Puran Ornaments

Puran Ornaments reserves the right to cancel any order in the following cases:

• The product is unavailable or out of stock.
• There are issues with payment verification.
• Fraudulent or suspicious activity is detected.

In such cases, you will be notified promptly, and any payments made will be fully refunded.

2. Return and Refund Policy

2.1 Eligibility for Return

We accept returns under the following conditions:

• The product must be returned within 7 days from the date of delivery.
• The product must be unused, unworn, and in its original packaging with all tags, certificates, and documentation (e.g., invoice, warranty card) intact.
• Customized or engraved jewelry is not eligible for return unless there is a manufacturing defect.

2.2 Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized jewelry
• Gift cards
• Items purchased during special promotions or sale events (unless defective)

2.3 Return Process

To initiate a return:

1. Contact us at contact@puranornaments.com or +91 7042485905 within 7 days of receiving your order.
2. Our customer service team will guide you through the return process and provide a return authorization number (RAN).
3. Once your return is authorized, securely pack the item in its original condition, along with the RAN, and send it to the address provided.

Please note:

• You are responsible for return shipping charges unless the return is due to a product defect or shipping error.
• We recommend using a traceable shipping method to ensure the safe return of the item. Raj Jewellers is not responsible for lost or damaged items during transit.

2.4 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days to your original method of payment.

• Full Refunds: For items returned in compliance with our return policy, a full refund will be issued, minus any applicable shipping or handling fees.
• Partial Refunds: If the item shows signs of wear or damage that is not due to our error, a partial refund may be granted at our discretion.

Please note that refund times may vary depending on your bank or card issuer.

3. Exchange Policy

If you wish to exchange an item, please follow the same process outlined for returns. Exchanges are subject to product availability, and the exchanged item must be of equal or greater value. You will be responsible for any price difference and additional shipping costs.

4. Damaged or Defective Items

We take great care in packaging and shipping our jewelry to ensure that it arrives in perfect condition. However, if you receive a damaged or defective item:

1. Contact us immediately at contact@puranornaments.com or +91 7042485905 within 48 hours of receiving the product.
2. Provide a detailed description of the damage along with photographic evidence.
3. We will arrange for a replacement or a full refund, including any shipping charges, after verifying the claim.

5. Contact Information

For any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:

Puran Ornaments

Shop No 2, B-38, Opp. Metro Pillar 671, Main Najafgarh Road, Uttam Nagar, New Delhi Delhi 110059

Phone: +91 7042485905
Email: contact@puranornaments.com

This Refund and Cancellation Policy ensures a fair and transparent process for Puran Ornaments’ customers while maintaining the high quality and service standards of our business.